Frequently Asked Questions
Everything you need to know about finding your perfect fit at Sole To Soul.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Since fit can vary between brands, we recommend measuring your foot from heel to toe and comparing it to our centimeter-based chart for the most accurate fit.
What is your return policy for footwear?
We offer a 30-day return window for all unworn shoes in their original packaging. Please ensure the soles are clean and free of scuffs; we recommend trying your new shoes on a carpeted surface to prevent wear.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your new pair sooner.
Do you offer international shipping?
Yes, Sole To Soul Footwear ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
Are your materials sustainably sourced?
We are committed to ethical fashion. Many of our collections feature eco-friendly materials, including recycled polyesters and responsibly sourced leathers from certified tanneries.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.